Delivery and Return team facilitates processing correct products as per order and strives to deliver all products in the right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items should be checked at the time of delivery.

Definition: ‘Return’ means an act of giving back the product ordered at LVN Foods portal by the consumer. The following situations may arise which may cause the action of return of a product:

  • Product(s) delivered do not match your order;
  • Product(s) delivered are past or near to its expiry date (medicines with an expiry date of fewer than 03 months shall be considered as near expiry);
  • Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases, we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) business days from the delivery of the product. LVN Foods reserves the right to cancel the Return request if the customer reaches out to LVN Foods after 7 days of delivery.

Upon receiving your Return/Refund request, LVN Foods shall verify the authenticity and the nature of the request. If LVN Foods finds that the request is genuine, it will initiate the Return and Refund process. LVN Foods shall process the refund only once it has received the product in intact condition and original packing.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, LVN Foods reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by LVN Foods in this regard.

The returns are subject to the below conditions:-

  • Any wrong ordering of product doesn’t qualify for Return;
  •  Batch number of the product being returned should match as mentioned on the invoice;
  • The product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
  • Partially consumed products do not qualify for Return, only fully unopened products can be returned.
  • Certain categories of products marked as non-returnable on the product page, will not qualify for the Return as per LVN Foods Return policy.    

Return Process:

  • For Return intimation, please visit www. LVN or call us at +91-8285461536 (Open 10 AM – 6 PM from Monday – Friday).
  • LVN Foods customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
  • Once the claim is verified as genuine and reasonable, LVN Foods will initiate the collection of the product(s) to be returned.
  • The customer will be required to pack the product(s) in original manufacturer’s packaging.
  • Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
  • Order placed through the online wallet will be credited to the wallet; and
  • Order placed through cash on delivery will be refunded through fund transfer to a customer bank account.